Guest Communication & Support

At SuperHost Depot (SHD), we take guest satisfaction seriously. While most issues can be resolved immediately, some guest complaints require escalation to a Guest Experience Manager (GEM) or Team Leader for advanced resolution. This guide explains how SHD ensures guest concerns are addressed fairly and efficiently while keeping hosts informed.

Effective guest communication is key to a great short-term rental experience. SuperHost Depot (SHD) handles guest messaging on your behalf, ensuring prompt responses, smooth check-ins, and proactive support throughout the guest’s stay. This guide explains how SHD manages guest communication, what to expect, and how you can request adjustments.