Automated Guest Messaging: Chat Templates & Tips

Why Bother with Automated Messaging?

Here’s the truth: it’s not about being lazy—it’s about working smarter (because laundry and lawn care already take up enough time).

✓ Save your sanity – Say goodbye to copy-pasting the same info 10 times a week.

✓ Stay on top of things – Guests get timely updates, even if you’re out grocery shopping or catching up on your favorite show.

✓ Fewer mistakes – Set it once, and it sends itself like clockwork.

✓ Happier guests, better reviews – Because nobody likes waiting 3 hours for the WiFi password.

💡 Bonus Tip: Airbnb bumps your listing if you respond fast. Automation helps keep you at the top of the search pile—without lifting a finger.

Here’s your messaging game plan:

1. Booking Confirmation Message

"Hey [Guest Name], thanks so much for booking with us! We’re excited to host you. If you have any questions before your stay, just holler."

2. Pre-Arrival Message (1–2 days before check-in)

"Hi [Guest Name], your stay is almost here! Here are the check-in instructions: [Insert Instructions]. Let us know if anything's unclear—we want your arrival to be easy-breezy."

3. Check-In Day Reminder

"It’s check-in day! Just a reminder that you can arrive anytime after [Check-In Time]. Let us know if you hit any snags—we’ve got your back."

4. Mid-Stay Check-In (For longer stays)

"Just checking in—how’s everything going so far? If you need anything (extra towels, local food recs, you name it), we’re a message away."

5. Check-Out Message

"Can’t believe it’s already check-out time! Hope you had a great stay. Checkout is by [Check-Out Time]. Safe travels—and come visit again!"

6. Review Request Message

"We loved hosting you! If you had a good time, we’d be super grateful if you left us a quick review. It helps us and helps future guests too."

Want your guests to feel the human touch—even from automated messages? Here’s how to keep it warm and simple:

• Use first names – It’s a small detail, but it goes a long way.
• Send messages at the right time – Nobody wants a midnight notification.
• Sound like yourself – Keep the tone casual and caring. You’re not a call center.
• Throw in local recs – Mention your favorite taco spot or that hidden bakery down the street.

SHD helps you automate your guest messages without sounding stiff or losing that personal vibe.

With SHD’s messaging tools, you can:

• Preload custom templates that sound just like you
• Automatically send messages based on guest check-in or checkout time
• Offer 24/7 support for guests—so you can finally stop answering messages during dinner

💡 And yes, we’ll even help fine-tune your messages so they match your style.

Whether you’re juggling a busy household or managing multiple listings, SHD can help take messaging off your plate. You stay the star host—we’ll be your backstage crew.

👉 Learn More About SHD Messaging Support

• How SHD Handles Guest Messaging
• How to Customize Your Guest Message Templates
• Using SHD HostDesk to Track Guest Conversations
• What to Include in Your Airbnb Welcome Message