Reporting a Maintenance Issue with SHD

SHD takes care of property maintenance by coordinating with approved vendors, local service providers, or your preferred maintenance team. Here’s how we handle reported issues:

1.Issue Detection & Reporting

• Maintenance issues can be reported by hosts, guests, or cleaning teams.
• SHD monitors incoming reports and prioritizes urgent repairs (e.g., leaks, power outages).

2. Assessment & Vendor Coordination

• SHD reviews the issue and determines if it requires immediate action or routine maintenance.
• If you have a preferred service provider, SHD will coordinate with them.
• If not, SHD will assign a trusted vendor to complete the repair.

3. Updates & Follow-Ups

• Once a repair is scheduled, hosts can track progress through SHD HostDesk™.
• After the repair is completed, SHD will confirm resolution and update the listing status.

You can report maintenance issues anytime through SHD HostDesk™.

📌 Steps to Submit a Request:

1.Log into SHD HostDesk™.

2.Go to the Maintenance Management Section.

3.Click "Report an Issue" and enter details such as:

• Type of issue (plumbing, electrical, appliance failure, etc.).
• Urgency level (urgent or non-urgent).
• Description of the problem (include any photos if available).

4. Submit the request, and SHD will handle the coordination.

💡 For urgent repairs, SHD prioritizes requests and sends immediate vendor notifications.

Q: How do I know if my issue is urgent?

A: Urgent issues are those that affect guest safety, comfort, or property integrity, such as leaks, heating failures, or security breaches. SHD prioritizes these repairs immediately.

Q: Can I use my own handyman or service provider?

A: Yes! If you have a preferred maintenance provider, SHD will coordinate with them to handle repairs.

Q: How long does it take for SHD to process maintenance requests?

A: Response times depend on the issue’s urgency. Emergency issues are addressed immediately, while routine maintenance is scheduled based on availability.

Q: Will SHD cover the cost of repairs?

A: SHD coordinates repairs, but hosts are responsible for maintenance costs unless covered under a specific protection plan.

With SHD, reporting and resolving maintenance issues is easy. Whether it’s a minor repair or an urgent fix, SHD ensures that maintenance is handled promptly so your rental stays in excellent condition.